Delivery & Dispatch Policy
We deliver to all area of the UK. We always endeavour to use couriers that provide value for money, reliability & efficiency. We will continue to monitor this on your behalf.
Same Day Dispatch
Orders placed before 3pm (Monday – Friday) are dispatched the same day subject to stock availability, security and payments checks. Please ensure the telephone number you provide is correct as we will use this to contact you if there is a problem with your order. Your order will be held if a PayPal Review has been invoked until the payment has cleared.
Orders placed after 3pm on Friday are dispatched on Monday (excluding Bank Holidays).
All our delivery partners provide full tracking information and estimated delivery windows.
Click & Collect – Free
Order by 3pm (Mon -Fri) and collect your parcel from our store in Washington Tyne & Wear. Orders made outside this time will only be available to collect the following working day (Monday/Friday) by 10.30am. Please bring proof of purchase or ID with you.
DPD – Download the DPD app, and if your not going to be home you can have your parcel left in a safe place or delivered to your neighbour. They will also give you a 1 hour, delivery slot.
- DPD Next Day Service (Mon – Fri delivery) – £5.00
Next Day Delivery (98% of packages arrive next day) and are fully tracked. This service is for UK mainland addresses only. For some remote locations we may change the delivery method to Royal Mail Tracked Services. Please note this is not guaranteed next day.
- DPD Weekend Delivery – £7.50
Order before 3pm on Friday to get your parcel via DPD at the weekend. (Most Orders are delivered on Saturday). This service is also for UK mainland addresses only.
- DPD Local Collect
Choose your local DPD pick up location and collect your parcel at your own convenience.
Royal Mail – You’ll get a 4hr estimated delivery window. Not going to be in then you’ll have the option to have your parcel delivered to a local Post Office.
- Royal Mail Tracked 24
Royal Mail deliver 96% of these tracked parcels to the UK Mainland next day. Please note this is not guaranteed service.
- Royal Mail Tracked 48
Royal Mail aim to deliver your parcel within 2-3 working days.
- Royal Mail Guaranteed Next Day – £9.00
Parcels are guaranteed the next working day. This service is tracked, and a signature is required on delivery.
Weight & Size
If your parcel exceeds weight or size limits imposed on us by your chosen courier service, we reserve the right to send your parcel via an alternative service at no extra charge.
Except for Royal Mail Guaranteed Next Working Day we are not able to chase up parcels until the 5th working day after your parcel has been dispatched by us. Please ensure you check your tracking information before you contact us and allow extra time during adverse weather conditions around the country or during busy seasonal times.